SMS Policy
Consent to receive text messages is never a condition of using Eightmate. We never send marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to any text to cancel, HELP for help.
What we text
This program sends three kinds of SMS messages, each with its own separate opt-in:
- One-time sign-in codes: a 6-digit code, sent once, only at the moment you request it on the sign-in screen. You can always choose to receive it as an automated phone call instead.
- Things you personally set up: a reminder you asked for ("remind me at 5pm"), a heads-up that the morning briefing you subscribed to is ready, or an account notice such as a subscription status change. These are sent only if you have notifications turned on in your settings, where they are off by default.
- Conversation with your mates: replies when you text Eightmate, and an occasional check-in about something you shared, like "Morning! How did the interview go?" These are sent only if you have separately and explicitly said yes to Eightmate reaching out first. This too is off by default. Declining doesn't change anything about your account, and every conversational feature works fully inside the app without SMS.
Who is texting you
Bebert is the AI character inside the Eightmate app. When Eightmate texts you, the words come from Bebert, the same character you talk to in the app. PINDOM LLC B operates Eightmate, and Bebert is the character users talk to. Every message comes from the number assigned to your account, and the first message you receive identifies the program.
What we never text
No marketing. No promotions. No cold outreach. Every message this program sends exists because you signed in, set something up, or invited the conversation. We do not text anyone who hasn't created an account and entered their own number, and we never buy, rent, or import phone lists.
How opt-in works
- You enter your own number. The only way a phone number enters Eightmate is you typing your own number on the app's sign-in screen at app.eightmate.ai. Directly under the phone field, at the point of collection, the screen states the message types, that consent is not a condition of service, that message and data rates may apply, that frequency varies, the STOP and HELP keywords, and links to this policy, the Terms, and the Privacy Policy. Requesting the code is express consent to receive that one code, and nothing more.
- Texting with your mates requires its own separate opt-in. Texting with your mates, including any check-in where Eightmate reaches out first, is offered inside the app as a plain question with a visible decline. Nothing is pre-checked. A "no" changes nothing about the service, and a "yes" can be reversed at any time in settings or by replying STOP.
- Confirmation. When you opt in to recurring messages, we send one confirmation text stating the program name, that frequency varies, that message and data rates may apply, and the STOP/HELP keywords.
Because Eightmate is an installed app and its permission screens sit behind sign-in, we publish the exact screens here, so anyone can check that the flow above is real without creating an account.
The in-app consent card (nothing pre-checked; disclosures at the point of collection):
The confirmation text sent after tapping yes:
Sample messages
How opt-out works
Reply STOP to any message. We will send one final text confirming you are unsubscribed, and nothing further. You can also turn any message type off in the app's settings. Opting out of texts never affects your account; everything keeps working in the app.
Help
Reply HELP to any message for assistance, or email support@eightmate.ai any time.
How we handle your number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number, SMS consent status, and opt-in data are shared with no one except our SMS delivery provider (Twilio), solely to deliver the messages described on this page. See the Privacy Policy for the full picture.
Carriers
Supported carriers include all major US carriers. Carriers are not liable for delayed or undelivered messages.